ISO 9000:

• It is the forerunner and basis on which all other ISO
  Management Standards are developed.
• It is generic and applicable to all organizations irrespective of its size, product, location & whether Private / Public/ Government.
• It is based on the Eight Quality Management Principles Viz.
  Customer Focus/Leadership/Involvement of People/Process Approach/Systems Approach/Mutually Beneficial Supplier Relationship
• ISO 900 aims for
  • Meeting Customer requirements & enhancing customer satisfaction.
  • Compliance with regulatory requirements.
  • Achieving continual improvement.