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ISO 9000:

  • It is the forerunner and basis on which all other ISO
    Management Standards are developed.
  • It is generic and applicable to all organizations irrespective of its size, product, location & whether Private / Public/ Government.
  • It is based on the Eight Quality Management Principles Viz.
    Customer Focus/Leadership/Involvement of People/Process Approach/Systems Approach/Mutually Beneficial Supplier Relationship
  • ISO 900 aims for
    • Meeting Customer requirements & enhancing customer satisfaction.
    • Compliance with regulatory requirements.
    • Achieving continual improvement.
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